Private Policy

 

Our Promises

We ‘Urban Electronics’ Limited (“we”, “our”, “us”) and operate under the name of UrbanElectronic.net.

We’re 100% committed to keeping your data safe and secure. Our team are avid online shoppers, so we totally appreciate and respect how important privacy is. If you have any worries about your personal information feel free to reach out via our Facebook, IG, Contact us or email support@urbanelectronics.net we’d be happy to answer any questions you have!

 

 Why we need your information

There may be times when you give us ‘sensitive’ information and we protect this data like it’s our own. We only ask for the essentials and we use your data to provide you the best service possible. The table below shows why we need this information:

 

Your Details

 

Why?

Name, Address & Phone Number

  • Order Updates
  • Delivery
  • Fraud Prevention
  • After Sales Support

Date of Birth & Gender

Fraud Prevention

Payment Information

  • Payment
  • Refunds
  • Fraud Prevention

Purchase History & Saved Items

  • Refunds
  • After Sales Support
  • Personalize your shopping experience
  • Recommend products we think you’d like

IP Address & Device Type

  • Fraud Prevention
  • Website and service improvements
  • Personalize your shopping experience

Who we share your information with

Your trust means everything to us, so we will only share your personal data with a selection of our most trusted partners.

These companies include:

  • Processing your orders – payment providers & couriers
  • Customer support – online chat, reviews & installation suppliers
  • Tackling fraud – cyber security & law enforcement agencies
  • Website hosts & maintenance
  • Anyone who you give us permission to share your info with

We would like to specifically draw your attention to the fact that we share certain personal information with third parties who help us to detect and prevent fraudulent transactions. The information we share with those third parties includes some of the information that you share with us (such as, your contact details and information about the transaction), and some of the information from your online interactions (such as the IP address of your device). That information is used to determine whether a transaction could be fraudulent.

Finally, we’ll also share your information to comply with the law, enforce our Terms and Conditions and protect the rights, property, and safety of the UrbanElectronics team, our customers, and others.

 

How long we hold onto your data for

We’ll only keep your information on file for as long as you are a customer. If you haven’t logged onto our website for three years we will delete your information from our systems. If you no longer wish to be a customer, you can also contact our support team and request to delete all the information we have on you.

In some circumstances, like cases of anti-money laundering or fraud, we may keep data longer if we need to or the law says we have to.

 

Marketing

If you have opted into our marketing messages you’ll receive updates by email and text on product launches and promotions.

No longer want to receive updates from us? No problem, you can stop our marketing by signing into your account and opting out.

Please bear in mind that our site has many inter-connecting services so it may take a few days for our systems to update. Also stopping marketing messages will not stop order related updates.

 

Your rights

You have a right to:

  • Access the personal data we hold about you
  • Be informed about how your personal data is being used
  • Update incorrect data we have on file
  • Request to delete your information on file
  • Stop all direct marketing communication
  • Complain to your data protection regulator (ICO)

 

Changes to this policy

We’ll post any changes we make to our privacy notice on this page and if they’re significant changes we’ll post it on the Maplin website and let you know by email.

 

Website data collection

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

 

 

 

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